The Window Begins at Delivery
The 30-day period is measured from the date the order is delivered to the customer.
RoadCore Return & Refund Policy
A Clear 30-Day Path for Returns and Refunds
RoadCore provides free eligible returns and exchanges within 30 days. This policy explains the return window, product-condition expectations, exchanges, refund handling and the additional care needed when returning automotive electronics and in-car devices.
Return Window
30 days from delivery
Return Shipping
Free on eligible returns
Customer Support
Available 24/7
Returns should feel structured from the first request
Keep the product, included components and order information together
while your return or exchange is being arranged.
RoadCore Return Window
30
Eligible returns and exchanges may be requested within 30 days from the date the order is delivered.
Return Standard
Thirty days to review your RoadCore purchase
Automotive electronics often require compatibility checks, physical inspection and careful setup. RoadCore's 30-day return and exchange period gives customers a clear window to review an eligible purchase after delivery.
Eligible Returns Are Free
RoadCore provides free return shipping for returns that qualify under this policy.
Eligible Exchanges Are Free
An eligible product may be exchanged within the same 30-day window, subject to replacement availability.
Condition Still Matters
Returned electronics should be complete and should not contain damage caused by misuse, modification or improper installation.
Condition and completeness help determine eligibility
Keeping accessories, cables, mounting parts, manuals and other included
components together helps make a return easier to review.
Return Eligibility
Keep the product complete and in returnable condition
Opening a product to inspect it does not automatically make it ineligible for return. The key question is whether the product remains complete and has avoided damage caused by use outside its intended purpose, modification or improper installation.
Product
Return the correct RoadCore product associated with the original
order.
Components
Include accessories, cables, adapters, mounts, remotes, manuals and
other components originally supplied with the item where applicable.
Condition
The product should not have material damage caused by misuse,
unauthorized modification or improper installation.
Order Details
Keep relevant order information available so RoadCore can identify
the purchase and review the request.
Safe Packaging
Package the product carefully so it is protected during return
transit.
Return Process
Four stages from request to resolution
Keep the product and its included components together while the request is being reviewed. RoadCore support may ask for order details or other information needed to identify the item and the requested resolution.
Prepare Your Order Details
Have the relevant order information, product details and reason for the return or exchange available.
Request Return Support
Request assistance within 30 days of delivery and describe whether you are seeking a return, refund or exchange.
Prepare the Product
Safely pack the product with its included components and follow the return instructions provided for the request.
Inspection & Resolution
After the returned item is received and reviewed, the eligible refund or exchange can be completed.
Refund Handling
Refunds reflect the amount actually paid
Once an eligible return has been received and approved, the applicable refund is issued using the original payment method unless another method is required by law or separately agreed. Financial institutions may require additional time to display the completed refund.
Situation
Refund Treatment
Important Detail
Standard Purchase
Eligible refund reflects the applicable amount paid for the returned product.
Return must satisfy the conditions of this policy.
15% Subscriber Discount
Refund is based on the amount actually paid after the automatic subscriber discount.
The discount itself is not converted into additional cash value.
20% Promotional Product
Refund is based on the promotional amount actually paid for the eligible item.
The original promotional reduction remains reflected in the transaction.
Exchange
An approved eligible exchange may be arranged instead of a refund.
Replacement availability may depend on current inventory.
Free Shipping
RoadCore does not deduct a standard outbound shipping charge because standard shipping is free.
Eligible return shipping is also free.
Automotive Electronics
Prepare electronic devices before sending them back
RoadCore products may connect to vehicles, smartphones, memory cards, wireless networks or personal accounts. Before returning an electronic device, remove personal information and detachable storage whenever applicable.
Remove Personal Data
Factory-reset compatible displays, stereos, navigation devices or
other electronics when appropriate.
Remove Personal Storage
Remove customer-owned SD cards, memory cards, USB drives or other
removable storage that was not supplied with the product.
Disconnect Accounts
Sign out of personal services or disconnect paired devices where
the product supports those features.
Keep Included Hardware
Return supplied power leads, mounting hardware, sensors, adapters,
remotes and other included components where applicable.
Connected products may contain customer information
CarPlay displays, stereos, GPS devices, dash cameras and other
electronics should be cleared of personal information before return
whenever technically possible.
Important Conditions
Some circumstances require closer review
RoadCore's goal is to keep eligible returns straightforward while protecting products from damage caused after delivery. The following situations may affect return eligibility or the resolution available.
Installation Damage
Damage caused by incorrect wiring, excessive voltage, forced fitment or improper installation may not qualify as an eligible return.
Altered Products
Products that have been materially modified, opened beyond normal installation requirements or subjected to unauthorized repair may require additional review.
Incomplete Returns
Missing essential accessories, cables, sensors, mounting hardware or other supplied components may delay or affect the return resolution.
Damage After Delivery
Damage caused by accidents, liquid exposure, misuse or other events occurring after delivery may fall outside normal return eligibility.
Incorrect Product Received
If the delivered product does not match the order, retain the item and packaging and request assistance so the issue can be reviewed.
Arrived Damaged
If an order arrives visibly damaged, keep the product and packaging available and report the condition promptly so RoadCore can review it.
Scope of This Policy
This Return & Refund Policy applies to products purchased through the RoadCore website. It describes the standard process for eligible returns, exchanges and refunds.
Nothing in this policy is intended to reduce or exclude consumer rights that cannot legally be waived under applicable law.
30-Day Return and Exchange Window
RoadCore offers free eligible returns and exchanges within 30 days from the date the applicable order is delivered.
Customers should request the return or exchange within that period. Requests submitted after the 30-day period may fall outside RoadCore's standard return policy unless applicable law requires otherwise.
Eligible Returns
To support efficient processing, returned products should be complete, identifiable as the item associated with the relevant RoadCore order and free from material damage caused by improper installation, misuse or unauthorized modification.
- Include supplied accessories and components where applicable.
- Include cables, adapters, remotes and mounting hardware originally supplied with the product.
- Package the product securely for return transit.
- Keep relevant order information available.
- Remove customer-owned accessories or storage devices that were not included with the original product.
Free Return Shipping
RoadCore provides free return shipping for eligible returns and exchanges made within the applicable 30-day period.
Customers should follow the return instructions provided for the approved request rather than independently selecting an unapproved return method.
Exchanges
Eligible RoadCore products may be exchanged within 30 days from delivery. Exchange availability depends on current inventory and the availability of the requested replacement.
If the requested replacement is unavailable, another appropriate resolution may be arranged, including an eligible refund.
Refunds
After an eligible returned product is received and approved, the applicable refund is issued to the original payment method unless another method is required by applicable law or separately agreed.
Refunds reflect the amount actually paid for the eligible returned product. If the purchase received an automatic subscriber discount or product promotion, the refund reflects the discounted transaction amount rather than the undiscounted product price.
After RoadCore issues a refund, the customer's bank, card issuer or payment provider may require additional processing time before the credit appears.
Damaged, Defective or Incorrect Items
If a product arrives damaged, appears defective on arrival or does not match the item ordered, retain the product, included components and packaging while the issue is reviewed.
RoadCore may request order information, photographs or other reasonable details needed to understand the condition of the shipment and determine the appropriate resolution.
Personal Data on Electronic Products
Some RoadCore products can store or connect to personal information, paired devices, navigation history, recordings, wireless credentials or account information.
Before returning an electronic product, customers should remove personal information where technically possible, sign out of personal services, factory-reset compatible devices and remove customer-owned memory cards or storage devices.
Returns That May Not Qualify
A return may fall outside standard eligibility if the product has material damage caused by misuse, accidental damage, unauthorized modification, improper installation or use outside the product's stated operating requirements.
Returns may also require additional review when essential components supplied with the product are missing or when the returned item cannot reasonably be matched to the applicable purchase.
This provision does not limit rights or remedies that cannot be excluded under applicable law.
Changes to This Policy
RoadCore may update this Return & Refund Policy when store procedures, website operations or applicable requirements change. Revised terms may be posted on this page.
RoadCore Return Support
Support is available throughout the return process
RoadCore customer support is available 24/7 for questions about return eligibility, exchanges, damaged products, refund status and other order-related concerns.
Business
RoadCore
Business Address
1503 Madison St, Gastonia, NC 28052, United States
Support Email
support@roadcore.mom
Support Phone
+1 (252) 555-0189
Customer Support
Available 24/7
Return Window
30 days from delivery
Eligible Returns
Free return shipping
Eligible Exchanges
Free within 30 days
Return Assistance
Need help with a return, exchange or refund?
RoadCore customer support is available 24/7 to help review your order, return eligibility, product condition, exchange request or refund concern.