30-Day Window
Eligible RoadCore products can be returned or exchanged within 30 days.
RoadCore Returns
Returns & Exchanges
A clear 30-day return and exchange experience designed to make the next step easier when a RoadCore product is not the right fit for your setup.
30-Day Window
Free returns and exchanges within 30 days.
Free Returns
No return shipping charge for eligible purchases.
24/7 Support
Help with returns or exchanges whenever needed.
Prepare the parcel with care
Review the package, product and order details together before an
eligible RoadCore return or exchange moves forward.
30-Day Assurance
A simpler path when plans change
RoadCore provides free returns and exchanges within 30 days for eligible purchases, with 24/7 customer support available if you need help deciding which option is right for your order.
Free Returns
Eligible returns are free, keeping the process clear and straightforward.
Free Exchanges
Eligible exchanges within the 30-day window are also free.
Always-On Help
RoadCore customer support is available 24 hours a day, seven days a week.
Return Process
Five clear steps from request to resolution
Keep your order details close at hand and move through the return or exchange process in a simple sequence.
01
Review the Item
Check the product, accessories, packaging and order information.
02
Confirm the Window
Make sure the request falls within the 30-day return period.
03
Choose Your Route
Decide whether a return or an exchange best matches your situation.
04
Prepare the Product
Keep the item and relevant included components together for return.
05
Complete the Resolution
Follow the provided return or exchange steps through completion.
Eligibility Guide
What to check before starting
A few simple checks help keep return and exchange requests organized, especially for automotive electronics where included components and vehicle compatibility matter.
Within 30 Days
Start your eligible return or exchange within RoadCore’s 30-day window.
Keep Components Together
Retain the product and the relevant included accessories, cables, mounting pieces or documentation that came with it.
Keep Order Details Ready
Your order number and checkout information help identify the correct purchase quickly when support is needed.
Keep every included component together
Cameras, mounts, power leads, adapters and other included parts should
stay organized when preparing eligible automotive electronics for return.
Prepare Your Item
Keep the setup complete
RoadCore products can include multiple components depending on the category. Keeping the original setup organized makes it easier to identify what belongs with the item.
Audio Systems
Keep relevant wiring, adapters, control pieces and included accessories together.
Displays & Navigation
Retain mounts, power cables, adapters and included connection components.
Cameras & Sensors
Keep mounting hardware, cables and included accessories with the product.
Power Products
Keep chargers, leads, adapters and included connection pieces together.
Order Details
Keep your RoadCore order number and checkout information available.
Choose the Right Route
Return or exchange?
Both options are free for eligible purchases within 30 days. The right choice depends on whether you want to send the item back or replace it with another suitable option.
When you no longer need the item
A return may be the better route when the product is no longer needed or you have decided not to continue with that particular item.
Eligible within the 30-day window
Free return for eligible purchases
Keep product and included components together
Keep order information available
When another option fits better
An exchange may be more suitable when you still need the product type but a different compatible option better matches your vehicle or setup.
Eligible within the 30-day window
Free exchange for eligible purchases
Review compatibility before choosing a replacement
Use product specifications to compare options
Return Handoff
Keep the package organized
Once your return or exchange route is clear, keep the product and order information organized so the handoff can move forward without unnecessary confusion.
Product
Accessories
Order Number
Checkout Email
Return Details
Before Handoff
Double-check that the relevant item and included pieces are together.
During Handoff
Keep the return information associated with the correct RoadCore order.
After Handoff
Keep any useful shipment or return information until the process is complete.
Ready for the return journey
Careful parcel handling helps keep the product and its return details
organized as the package moves to the next stage.
Return Questions
Quick answers before you begin
Common guidance about RoadCore’s return window, exchanges, product components and order support.
What is the RoadCore return window?
RoadCore offers free returns and exchanges within 30 days for eligible purchases.
Are eligible RoadCore returns free?
Yes. Eligible returns within the 30-day window are free.
Are eligible exchanges also free?
Yes. Eligible exchanges within the 30-day window are free as well.
What information should I keep for a return?
Keep your order number, checkout information, product and relevant included accessories or components available.
What if I ordered an incompatible automotive product?
Review the product specifications and your vehicle information. If the purchase is eligible and within the 30-day window, an exchange may help you move to a more suitable option.
What if my product arrived with an issue?
Keep the product, packaging and order information available and reach RoadCore support promptly so the situation can be reviewed.
When is RoadCore customer support available?
RoadCore customer support is available 24/7.
Return Support
Need help choosing the next step?
Have your order number and product details ready and RoadCore support can help with return or exchange questions, compatibility concerns or an issue with a delivered product.